Posts made by KOSPET Official

• Where to download a user manual in PDF?

  Please enter KOSPET official community to download the user manual for the specific model via the link below:https://kospet.com/a/community/pre-sales-questions  

  posted in To Download User Manuals

  

  KOSPET Official
  2/21/23, 1:18 AM
• How to update?

  For your Android smartwatch, connect it to the network, enter Settings → About the Watch → Wireless Update (select and update to the latest version).For your Bluetooth smartwatch, find &l...

  posted in OTA Update

  

  KOSPET Official
  2/21/23, 1:16 AM
• Android smartwatches cannot fully display certain third-party applications?

  According to the user manual, long press the power key to enter Quick Settings and click on the “○” symbol at the top to adjust the display mode from circle to rectangle, after which UI...

  posted in UI Display

  

  KOSPET Official
  2/21/23, 1:14 AM
• Faster battery drain and shorter battery life than expected

  1.To extend battery lifespan of your smartwatch, it is suggested that you adjust screen brightness, reduce screen time and disable 24/7 heart rate monitoring.2.Please remember not to charge your wa...

  posted in Battery Life

  

  KOSPET Official
  2/21/23, 1:12 AM
• “Miscounting” of steps, distance, calories (consumed)...

  1.To acquire more precise data, make sure that you’ve detailed your personal information, such as age, height, weight, etc. 2.Please update the compatible App to the latest version as we...

  posted in Healthy Living Management

  

  KOSPET Official
  2/21/23, 1:10 AM
• Unable to measure heart rate?

  1.Please wear the watch properly, with its strap attached to your wrist.2.Make sure that your watch works with the latest software. Open the compatible App on your watch to update the firmware.

  posted in Healthy Living Management

  

  KOSPET Official
  2/21/23, 1:09 AM
• Unable to receive notifications for Apps, text messages or calls?

  1. Make sure notifications for the specific App has been turned om.2. Make sure that notifications for the App are allowed to appear on the Notification Center on your phone.3. There may be some pr...

  posted in Syncing & Notification

  

  KOSPET Official
  2/21/23, 1:04 AM
• Unable to (fully) charge or turn on the watch?

  1.When charging the watch, make sure there is no object between the watch and the charging cable (or charging base).2.Make sure both the charging cable and the charging port charge normally, while ...

  posted in Charging

  

  KOSPET Official
  2/21/23, 1:00 AM
• Disconnection between the App and your phone

  1.Please ensure that the App runs normally in your phone background. Android smartphone users need to add the App to Whitelist in Settings to stop the App from being turned off automatically when t...

  posted in Pairs & Connection

  

  KOSPET Official
  2/21/23, 12:52 AM
• Unable to connect the App with your phone?

  1.Make sure to follow instructions of the user manual to pair.2.Remove all Bluetooth devices on your phone, restart it and the watch and pair again. 3.Reset the watch, delete the compatible Ap...

  posted in First Connection

  

  KOSPET Official
  2/21/23, 12:50 AM
• About the Taxes

  KOSPET only charges for the product itself. The taxes vary in different countries and regions where tax policies and tax rates differ. Please contact the local Customs to learn more.  If the ...

  posted in Payment

  

  KOSPET Official
  2/19/23, 10:55 PM
• To which areas does KOSPET ship?

  We can ship to most physical addresses in the world. Once you’ve placed an order, it means that the product(s) can be delivered to your shipping address.

  posted in Shipping & Tracking

  

  KOSPET Official
  2/19/23, 10:50 PM
• Why has the tracking information for my package not been updated for a few days?

  Before the package arrives at your local Logistics Distribution Center, the tracking information may not be updated timely.  Since many packages reach one place (i.e. a transit country or regi...

  posted in Shipping & Tracking

  

  KOSPET Official
  2/19/23, 7:53 PM
• Where can I buy KOSPET products?

  @Fiza Khan Hi Fiza, Could you tell us which KOSPET smartwatch you’d like? We can ship to most physical addresses in the world. Once you’ve placed an order, it means that the pro...

  posted in General

  

  KOSPET Official
  2/19/23, 7:24 PM
• What should I do if I receive the wrong item?

  If you receive an incorrect item, please contact our official service via email: official@kospet.com as soon as possible.   We will arrange to collect the incorrect product and dispatch ...

  posted in My Orders

  

  KOSPET Official
  2/9/23, 8:17 PM
• When will I receive my refund?

  Your refund will be processed automatically as soon as your order has been canceled or we have received the returned product.   Depending on your chosen payment methodand processing...

  posted in Returns & Refunds

  

  KOSPET Official
  2/9/23, 7:51 PM
• How much does the shipping cost?

  The final shipping cost, whose details can be viewed at checkout, depends on many factors, such as packageweight, shipping methods, distance between the warehouse and the destination, etc.  ...

  posted in Shipping & Tracking

  

  KOSPET Official
  2/9/23, 3:05 AM
• How long does shipping take?

  The registered airmail arrives inthe majority of countries and regions, which usually takes as long as around 12-30 business days once it gets shipped.   It normally takes DHL 5-10 ...

  posted in Shipping & Tracking

  

  KOSPET Official
  2/8/23, 7:49 PM
• Which transporter will transport my order?

  We currently offer two shipping methods, registered airmail and DHL.

  posted in Shipping & Tracking

  

  KOSPET Official
  2/3/23, 11:22 PM
• From where is the shipping sent?

  All products are sent from one of our warehouses in China, Germany, the UK and the US.

  posted in Shipping & Tracking

  

  KOSPET Official
  2/3/23, 11:15 PM