FAQ & Support for KOSPET Smartwatches

My Tank M2 won’t turn on anymore it’s not dead and I’ve tried charging it or powering on but nothing working, anyone able to help?

Where are the answers to these questions?

My T2 watch track my sleep cycle incorrectly,the time frame wich it records sleep cycle is incorrect I will go to sleep at 22h00 to 06h15 but it recorded only from 23h30 to 0530.

Messages keep repeating

Bought the Tank X1, love this smart watch. BUT it stopped working and won’t charge…. Black screen.. only had it 2 weeks.. one day it started just vibrating constantly then stopped coming on.. now it won’t charge.. HELP

I accidentally pressed the ‘reboot’ on my Tank Xl. Please advise how to turn it again. Much thanks

My steps are not counting correctly nor is it converting steps to miles accurately. I keep messing with the personal info to see if that might change the calculation, but nothing works. When I compare it to my pixel phone steps, it’s consistently more than double the steps of my phone. How can I fix this?

Just purchased a Tank X1. It is great in every way EXCEPT:
“Walking” in the app actually displays as “Hiking” on the watch! This is rather confusing.
Two problems: 1) it did record a practice 7.5 minutre “walk/hike” on the watch BUT I went to save it and it indicated that it was too short! 2) the steps were therefore not even counted as well! — in other words, the step counter had not even changed to reflect the steps taken.

What is the real difference between Walking (Hiking) and “Outdoor Walking,” another option, other than in the first one it records steps and distance.

How long do you have to “hike”(walk) for it to record the data?

Thank you.

Why doesn’t anyone answer any of the questions in the comments section? If so where can I find the answers?

I have tank X1 , sometimes the screen switches off and doesn’t respond at all but the watch is still on I can see the lights for the heart rate monitor is still working,only way it turn on the watch screen again is to clear data using the phone app , can you please let me know why this issue is happening and is there any way to force reboot the watch using the buttons in the watch

I just bought this watch and I cannot get my contacts to sync to it it says it will do 70 contacts I’ve only got a couple to sing to it I cannot get the rest to sync to it it comes up and says I only have 44 and I have more than that and most of the 44 that it brings up is business is doctor’s office and things like that I need my contacts for the people that I want to call can anyone help me

I just bought this watch and I cannot get my contacts to sync to it it says it will do 70 contacts I’ve only got a couple to sing to it I cannot get the rest to sync to it it comes up and says I only have 44 and I have more than that and most of the 44 that it brings up is business is doctor’s office and things like that I need my contacts for the people that I want to call can anyone help me

If anyone has been facing non-changeable raise-to-wake toggle, please check if the battery saver is on. I turned off the battery saver option from the quick toggles (second page), then the toggle becomes responsive.

Why Bluetooth’s range is only within in 3 meter?

Bought the M2 tank, all functions work out of the box – but the Assistance, while pushing the button twice as per the manual, the screen goes into listening mode, and stays there, the watch fails to reply – my phone is the Samsung Note 20 Ultra.

I bought this watch not even a year ago for my husband and he loved it. We are on vacation and he got in the lazy river and the watch has frozen. Nothing works. It shows to be using battery but nothing on the watch works. I got this watch because it said rugged waterproof watch. Please send me some information on this watch and what to do.

I went to factory reset, and then it turned off and now it doesn’t want to turn back on, I’ve tried everything, can someone please help me?

Can not get the Tank T2 to sync my contacts from my phone everything else works, how do I sync my contacts. Messages , emails , call in and out , but can not sync contacts.

Tank M2 purchased this year with waterproof guarantee to 10m. One swim in sea and it’s no longer working. So much for military grade testing, and performance.
Any advise to get replacement, or recover payment will be welcome.

I bought KOSPET m2 tank and I have two problems with it. The light up doesn’t work when I flip raise my arm but turns off ( when opened manually) quickly when I put my arm down so it only half works? Also it doesn’t vibrate with incoming calls and both the watch and app are set for vibrate. It does vibrate when I power the watch on but for nothing else like alarm or timer ? Can you help

I can NOT get “raise to wake” to toggle on. It’s on in the app, but the watch does not wake when I raise my wrist. The selection on the watch will not turn on?? What’s the problem!?

I can feel my watch vibrate and the light on the back comes on, but the screen is completely black. Never swam with it. Anyway to fix?

why the Bluetooth range between the watch and mobile phone is 3 meter and how can i solve it?

Why this KOSPET fit app can’t share its data with Apple health app? I’m really disappointed.

The FAQs say to use the charger that came with the smartwatch but no charger came with my Tank M2 watch. I’m glad the required charger is listed but it would be better if it was listed in the User Manual.

Tank T2 not receiving notifications from calendar or clock apps. They’re also not available on the list of apps to turn on.

Why can’t the Kospet Fit app share data with apple health app?

The watch display doesn’t turn on, I try to charge it nothing happened

Tank T2 watch is brand new but having two problems:
1) after following all suggestions and instructions still can’t get any notifications to come through on the watch – notification screen just continues to read ‘Empty’ no matter what I try.
2) I have turned off the 24hr time format but watch keeps going back to 24hr time every night at 11:59 rolls around, showing 00:00.

Watch is connected to phone bluetooth but not in the kospet app, how can I resolve this issue

I have been using the kospet TANK T2 watch for two weeks, and today I have a problem with losing its Bluetooth connection.

I can’t get my take m2 to reset its daily counter of my step count. It is also not tracking my sleep pattern.

I set watch to 12 hr time format but it keeps going back to 24 hr format. Please advise.

My kospet tankt2 keeps restarting with a black out screen. What can I do to resolve it???

I’ve had the T2 and M2 for a month and I still can’t get it to connect with Bluetooth. I’ve reset the app Bluetooth and even changed the phone and I’m still not able to connect. Bloody shame as I have had no issues with them apart from recently not connecting

Have the tank t2 5 weeks now last night it was on 73% got up didn’t pay no attention did my morning routine then wanted to check my steps and time. Screen not turning on at all. Like seriously. I’m trying the charging for over 30 minutes and see. Never me and a kospet smartwatch ever again. Back to Samsung and huawei

I have a Kospet Tank watch, delivered 17/11/2022, which stopped working around seven weeks later. Won’t charge, won’t switch on now totally useless. Your agent on eBay, fsm*3j9jerouv, has offered me $8, $10, $14 and $30 as compensation.

Not satisfactory. A replacement was expected with me returning the original purchase for examination. This agent is not interested so now Kospet will receive nothing but negative reviews.

I have the kospet magic 2 which suddenly does not charge. I cleaned contacts, changed chargers?? but it does not charge. What could be wrong??
I’ve had for a year and a half, but I’ve only been using it for the last 5 months??I haven’t tried another charging cable for sure

I need the link to the app for the tank M1 PRO