Welcome to KOSPET Support

All Products User Manual

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Operation Guide Video

Let KOSPET take you to explore more amazing functions of a rugged smartwatch


From where is the shipping sent and to which areas do we ship?

All products are sent from one of our warehouses in China, Germany, the UK and the US.
We ship to most physical addresses in the world. Once you’ve placed an order, it means that the product(s) can be delivered to your shipping address.

How can I get my money back if I want to cancel my order after paying for it?

If you’ve canceled your order or we’ve confirmed the product you’ve returned, your money will be refunded through the same method of payment. 

What are the benefits of creating an account?

There are many benefits you can enjoy by creating an account, which include:• Experiencing faster checkout. • Viewing and tracking your orders. • Shipping multiple shipping addresses. • Receiving notifications about offers and promotions for products of interest.

What else to pay attention to about pair and connection? 

1. Please ensure that the compatible App runs normally in your phone background. Android smartphone users need to add the App to Whitelist in Settings lest the App should be turned off automatically when the scree is off. 
2. Make sure whether the App is turned off manually.

Why can’t I pair the watch/band with my phone?

First and foremost, please ensure that you follow the instructions of the user manual.Or you can try to:1. Remove all Bluetooth devices on your phone, restart your phone and the watch/band before pairing them again.2. Reset the watch/band. Then delete and reinstall the compatible App.3. Switch to another mobile device to pair it with the watch/band again. 

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