Overall the orders are processed within 1-2 working days for available products.

Your order will be delivered to you from the warehouse closest to your shipping address. 
It normally takes 2 to 5 working days.

In general, an order will be processed within 1 to 2 working days.

If you want to modify or cancel it, please email us at: support@kospet.com as soon as possible. 
Please note that once an order has been delivered, only can it be returned rather than canceled. Therefore, address changes and cancellations are not guaranteed, depending on the actual situation.

No. Neither is supported once the payment has been made.

Once your order is shipped, you will receive an email with the tracking number. 

Return products with quality issue(s):

You have 30 days (from date of purchase) to request a return/refund. You need to request a return in 7 calendar days past the maximum estimated delivery date, or 30 days from the order date, whichever is later.

Return products without quality issues:

You have at least 7 days from delivery date to request a return/refund if you are unsatisfied with the product or for other personal reasons. Either way you need to bear a 70% depreciation charge and shipping fee within 30 days from the purchase date or 7 days from delivery date, whichever is later.

If you need to return the goods, please contact our official service via email: support@kospet.com

Your refund will be processed automatically as soon as your order has been canceled or we have received the returned product. 
You will receive your refund within 3 to 15 working days, depending on the payment method and the processing time of the designated bank.

If you've canceled your order or we've confirmed the product you've returned, your money will be refunded through the same method of payment.

Method 1: Swipe down on the home screen and enter Settings to change the language.
Method 2: Swipe right from the home screen and enter Settings to change the language.
Method 3: Open the compatible App (e.g. KOSPET FIT) and select Device > More Settings > Device Language to change the language.

Please ensure that you’ve followed the user manual before trying the following methods.
Method 1: Remove all Bluetooth devices on your phone, restart your phone and the watch/band before re-pairing.
Method 2: Reset your watch/band. Then delete and reinstall the compatible App.
Method 3: Use another mobile device to pair it with your watch/band.

Step 1: Make sure your watch/band has been connected to the compatible App via Bluetooth.
Step 2: Open the compatible App, then go to Device to enable Phone Notifications.
Step 3: Please ensure you’ve disabled Do Not Disturb on your watch/band. 

When Bluetooth and the compatible App on your phone are turned on, data will automatically be synced to the App. If doesn’t, please try the following methods:
1.Swipe down from the App’s home page to sync data manually.
2.Exit the App and retry to sync.
3.Try to restart your phone’s Bluetooth or your phone. 

1. Make sure Notifications for the specific App has been enabled.
2. Make sure notifications for the App are allowed to appear on Notification Center of your compatible smartphone.
3. There may be some problems when pairing the watch/band with your phone. Please pair again according to the user manual, during which give permissions to Notifications for the App on your compatible phone. 
4. Make sure Do Not Disturb is off both on your phone and the watch/band, in case notifications should be blocked.

Please contact our Customer Service via email: official@kospet.com to obtain the ROM file to reset your watch/band.

Enabling the AOD mode and GPS tracking and playing audio on your watch/band will drain the battery quickly.

Currently batteries CANNOT be purchased separately.

Bluetooth is not required for the following features: Step count, Alarm, Workouts, Measurements of heart rate, blood oxygen, and blood pressure, Sleep tracking, etc.
To sync real-time data gathered by the watch/band to your smartphone, it is necessary to interconnect them via Bluetooth. So it is required to enable Bluetooth for features, such as Bluetooth calling, Music control, App notifications, and Data synchronization.

1.Retry the update.
2.Connect your watch/band to the compatible App (e.g. KOSPET FIT), go to Device > Firmware Update, and swipe down to sync data, which can reactivate the firmware update. 
3.Restart Bluetooth on your phone, then enter the compatible App to update again. 

1.Exit the compatible App and turn off Bluetooth. Then try to reconnect.
2.Keep your watch/band close to your compatible phone rather than other Bluetooth devices.
3.Check your device’s information on your phone’s list of connected Bluetooth devices on Settings.
4.If you have paired your watch/band with your phone, please unpair before using a new phone to pair. 

Open the KOSPET FIT App on your phone, go to Profile > Third Party Apps to sync your data to Apple Health or Strava.