FAQ & Support for KOSPET Smartwatches

Check out the following frequently asked questions (FAQ) accumulated from our dear customers, together with several tips or feasible solutions:

 

Q1: Why can’t my KOSPET smartwatch be turned on?

• Use the original charger to charge your watch for more than 30 minutes.
• Use a high-power charger (e.g. 9V/2A) to charge the watch or other fast-charging chargers.
• Contact our customer service to help you replace a new charging cable.

 

Q2: Why can’t my KOSPET smartwatch be connected with my smartphone via the watch App (Da Fit, GaoFit, etc.)?

• Unpair all Bluetooth devices on your compatible smartphone, delete the App and reconnect according to the user manual.
• Reset the smartwatch and restart your phone.
• Switch to another smartphone to reconnect the watch.

 

Q3: Why is the data collected by my KOSPET smartwatch “inaccurate”?

• Fill in your actual personal information on the watch App, such as gender, age, height, weight and other information.
• Make sure the protective film on the back of the watch is removed.
• Make sure the watch is worn neither too loose nor too tight.
• Reset your watch to reexamine the data accuracy.

Notes: 1. KOSPET collects (health) data utilizing its independent algorithms based on how you wear the watch. By and large, it is normal that errors from 3% to 5% exist in terms of user data.

2. KOSPET smartwatches do not belong to medical apparatus. The heart rate, blood pressure and other health data collected by it are only for reference rather than clinical basis.

 

Q4: Why my KOSPET smartwatch cannot synchronize messages from WhatsApp or Facebook?

• Please ensure that the watch App is allowed to access Notifications on your compatiblesmart
• Please make sure Notifications for WhatsApp or Facebook on your compatible smartphone is turned on.
• Please make sure Notifications for WhatsApp or Facebook on the watchApp is turned on.
• Unpair the watch and reconnect it.

 

Q5: Why is the battery life of my KOSPET smartwatch “too short”?

• Reduce the screen brightness and adjust the screen timeout to five seconds.
• Turn off 24-Hour Heart Rate Monitoring (if possible) and other unnecessary notifications.

 

Q6: Can I swim with my KOSPET smartwatch?

• KOSPET smartwatches with an IP68 waterproof rating and above can be worn to swim in shallow (sea) waters.
• KOSPET smartwatches with a 3ATM/5ATM waterproof rating can be worn to dive in 10 meters deep waters.
• Do not wear KOSPET smartwatches with an IP67 rating to swim.
• All KOSPET smartwatches cannot be worn for hot showers.
• Wash the watch promptly after exposing it to the sea waters.
• Do not press any watch key under water.
• After your watch is used for a period of time, its internal units may experience wear and tear, making its water-resistant performance likely to go ineffective.

 

If you have any further request, please feel free to contact us via official@kospet.com or after-sales@kospet.com.