1. Return with quality issues

You have 30 days (from date of purchase) to request a return/refund. You need to request a return in 7 calendar days past the maximum estimated delivery date OR 30 days from the order date, whichever is later.

Replacement requirements:

If there is a product quality problem within 2 years from the date of purchase, please provide the following information to apply for a new one.

1) Product order number;

2) Purchase link where you bought this item;

3) Videos or pictures that can clearly show the problem of the product.

Once the replacement application is approved, we will send you a replacement unit for free. However, the shipping fee will be borne by the buyer if it has exceeded 30 days from the purchase date.

2. Return without quality problems

You have at least 7 days from delivery date to request a return and refund if you are not satisfied with the product you bought or if you have some other subjective views. An 70% depreciation charge and shipping fees for both ways will be borne by the buyer if returned without defects within 30 days from the purchase date or 7 days from delivery date, whichever is later.

3. Cancel order

If you purchased an item from Kospet's official website and would like to cancel the order after the product has been shipped, you need to reject the package and bear the shipping cost, please be informed.

4. Replacement Service will not be provided where:

1) Service is required beyond the warranty period.

2) Legal proof-of-purchase, receipts, or invoices are not provided or are reasonably believed to have been forged or tampered with.

3) Products sent to KOSPET for replacement are found to be free of defects after all appropriate testing has been performed. Any failure or damage to the product results from unauthorized use or modification of the product.

4) Proof of damage during transit issued by the carrier cannot be provided.

5) Other situations specified in this policy.